Refund Policy

Port City Corals issue refunds at its discretion.

Refunds may be giving if the corals haven't already been packed for shipment.

Port City Corals guarantees live arrival of our corals. In the event of a coral arriving dead, clear well lit photographs must be emailed to support@fragrack.com within two hours of the first deliver attempt. If Port City Corals determines the coral to be dead on arrival we may issue a store credit for the purchase price paid for the coral not including shipping charges. Store credit may not be applied to future shipping charges only to future livestock purchases. Credits expire after 1 year from the issue date.